Shipping Policy
COVID-19 UPDATE
Due to the heavy impact of the covid 19 epidemic on the freight sector, our goods will be delivered to our customers later than expected. We are very grateful that you continue to support us during this difficult time. We will try our best to deliver the goods to you as soon as possible. In case you have a delivery delay, or delay in receiving tracking please don’t worry, contact us whenever you need assistance, we are always by your side.
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ESTIMATED SHIP TIMELINES*
SHIPPING ON UNITED STATES, CANADA, AUSTRALIA, UNITED KINGDOM
FREE SHIPPING
Handling time : 1-3 Business days (Monday to Friday)
Transit time : 5-7 Business days (Monday to Friday)
due to high volume of orders during holiday season please order earlier. We don’t allow refunds based on delayed delivery.
You can track your order through the track your order page
COMMON SHIPPING QUESTIONS
1- When will my order be shipped?
Once you have placed your order, your information will undergo a verification process. This is for us to make sure that we have valid and complete shipping information. If not, we will be sending an email to ask for more information so we can update the information that we have on file. Please be kind enough to respond to the email that we are sending, otherwise, your order will be cancelled. We cannot guarantee the arrival of your order if the shipping information is incomplete. The verification process takes 1-3 days and after that, we will be sending an email notice with your tracking number on it.
2- Can I have a tracking number?
Yes, we will send you a tracking number via Email. In some cases, it can take up to 5 days. You can later track your Order by clicking on “Track Your Order” in the Mail Menu.
If you didn’t receive an Email, please contact us, so we can provide you with the information, before making a Charge back, in some cases, Emails don’t get send automatically.
3- I ordered 2+ items, but only received one… where’s my order?
We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way
4- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please info@youaremysunshinenecklace.com and we will fix it for you.
5- TAX?
We don’t have tax nexus in the Rest of World.
6- Verification?
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified (With this sort of time frame, it makes it difficult for us to change or cancel your order.)
You can take a look at our Track Order page to see what your shipping status is. If it is over your estimated arrival date, please contact us, and we can take care of this for you.
7- How do I contact you?
If you have any questions that are not on this FAQ page, please email us at info@youaremysunshinenecklace.com